How do I return products to Fresh Kustoms? If you wish to return an item please contact customer service on firstname.lastname@example.org to complete a return form. We ask you to print, fill out and return with any items that have been incorrectly ordered or supplied. This sheet clearly outlines the process for returning, including the return address and how to nominate for a credit vs return vs exchange. The return postage is your responsibility however we will pay for the postage to you when a replacement product is requested. We obviously ask that the product has not been damaged, drilled, all bolts and items related to the products are returned also. Please take care to protect the product when posting. If concerned, please return goods via registered mail to ensure their safety as we do not take responsibility for goods lost in transit. What if a product is faulty? We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us. If, on the rare occassion, this does occur please contact customer service on email@example.com to let us know and we can either send out a post bag for you to return the product in or refund your postage when the parcel arrives. If available you can request a replacement or refund for the product.