Shipping Policy

We know you like to get your parcels fast! Within Australia, we deliver all our orders to you via the Australia Parcel Post Service. If orders are received before 1pm EST* on a business day, it will be sent that day. We aim to have the order to you within 3 working days. We charge a flat rate for postage and handling for each kit delivered within Australia of $30. Damage or loss in transit is rare however if it happens we will take responsibility for it. Please call us to organise the return of damage goods or to report that a parcel has not arrived within the above timeframes. International Postage – if you are a customer not living in Australia, we can deliver your products to you. You will pay the flat overseas freight charge (based on your country of origin) to us and then it will be your responsibility to pay any input duty or sales tax within your own country. We will not charge you Australian goods and services tax. Out of Stocks – we update our sites product availability multiple times a day however in some very rare instances another customer may have selected to purchase the same item as you at the same time. If this happens, we will notify you within one business day that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order – we will give you a refund immediately; if it is an item we can re-order – we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund. *EST – Australian Eastern Standard Time

Tracking your delivery from Fresh Kustoms!
We will advise you of the tracking details for your parcel with a PayPal notification or email. We highly recommend tracking this with your local postal service website so that you don’t miss delivery of your parcel. Should attempted delivery to your requested address be made and the item returned to country of origin, we will only issue a refund for the cost of the product, not the cost of shipping. No refunds for missing items will be processed until we have exhausted all avenues of tracking your item and it has been deemed missing by the postal authorities.